Monday, October 31, 2016

Client Empathy Discover Datasheet

Watching Dona handle phone calls, walk-in requests for help, emails, and mounds of paperwork is impressive.  As I observed her for the empathy stage, I paid careful attention to what her goals were to begin the day, how she dealt with "needs" and how she demonstrated accomplishments or marked projects "on-going" for future reference.  The following discover datasheets focus on the discovery types of need, information and goals.


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1 comment:

  1. AnonymousNovember 1, 2016 at 5:11 AM

    Hi Tracy,

    This is really a fantastic example of data collection using the Discover Datasheet. You had a careful and insightful observation, and your focus and documentation for each datasheet was really valuable. Thanks for providing this!

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